Today I'm talking with Louis Summe, CEO of Livevox, a provider of cloud contact center solutions for enterprises. LiveVox makes true omnichannel easy with an out of the box omnichannel platform that enables seamless digital engagement without the traditional integration costs or complexities.
Louis has some great advice for BPO companies that provide call center and collection services for creditors. Spoiler alert - one piece of advice is in the photo below.
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