Today I'm talking with Bryan Houston, Managing Partner of Intelitech, a consulting firm to the collection industry with a deep history in scoring, which now provides a range of analytics services and solutions. They like to say that they add science to the art of collections. Bryan told me he's seen over and over that those organizations that were already experienced in pivoting before the pandemic are clearly fairing much better now than those that weren't. What's in store for Intelitech? Houston shared, "...as some of the dust is settled, not that we know what tomorrow will bring, it has reminded us as an organization that we don't want to be where we were yesterday... We want to be where we're going. And the longer this goes on the clearer it has become that where we're going is not where we were."