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The Collection Agency of the Future: A Conversation with Tim Collins

By Stephanie Eidelman, CEO of insideARM & The iA Institute

Today I'm talking with Tim Collins, General Counsel and Chief Compliance Officer of True Accord, a digital debt collection agency that is reinventing the collections experience. Tim has been in the collections industry for decades and is widely viewed as one of the "thinkers" in the space. Our conversation represents the third installment in a series that Tim began in writing in April to lay the groundwork for reimagining the collection agency we know today. Listen to our provocative discussion below, and read those earlier pieces here:

  • Consumer Choice and the New Image of Debt Collection
  • You'd Be Well Advised to Uber Your Business Before it Gets "Kodak-ed"

Transcript

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