Today I'm talking with Tim Collins, General Counsel and Chief Compliance Officer of True Accord, a digital debt collection agency that is reinventing the collections experience. Tim has been in the collections industry for decades and is widely viewed as one of the "thinkers" in the space. Our conversation represents the third installment in a series that Tim began in writing in April to lay the groundwork for reimagining the collection agency we know today. Listen to our provocative discussion below, and read those earlier pieces here: