Today I'm talking with Michael Meyer, Chief Risk and Innovation officer at MRS BPO, and one of the founding members of the Innovation Council. Michael is one of those rare people who think so creatively that you only recognize the wisdom of what he said long after your conversation. He sees connections and trends before most people recognize them. We had a 20-minute conversation about the future of debt collection technology but we didn't once mention debt collection. That's Michael's secret sauce. He constantly looks outside the industry for inspiration.