Today I'm talking with Dan Womack, Senior Director of Engineering and Product Management at Ontario Systems, and also a longtime member of the iA Innovation Council. Ontario Systems is one of the largest collections platform providers in the industry. Most likely know them best from FACS and Artiva and The Collection System (TCS). Many also know them because of Rozanne Andersen and their team of compliance specialists who are an integral part of the product development process.
He told me that much of what they're seeing in the market now isn't so much 'thinking differently.' Dan says what he has seen over the years is that the collection space has been primarily an evolution industry, not a revolution industry. So he is mostly seeing a desire to go faster on things that had already been in the works: different communication channels, different segmentation methods, different automation capabilities, different technologies that can be deployed in automation, and machine learning.
Dan has a pretty big job at a company that is relied on by many in the industry. Listen in to hear what keeps him up at night.