McKay Bird is the Chief Marketing Officer of TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies. Can you describe the process of innovation at your company? What does it look like? Who is involved? ...

With new Regulation F rules on consumer preference, the CFPB has given even more power to consumers to determine how creditors and agencies can communicate with them. But this trend towards customer-centric collections is not new. Many of us in accounts receivable saw this coming for at least a...

Today I'm interviewing Jesse Bird, CTO and co-founder of TCN, a hosted contact center software company specializing in highly regulated industries. I must tell you that Jesse is not only one of the most well-read people I have interviewed -- but one of those rare individuals who actually...