Think Differently

There’s no shortage of consumers and companies rocked by COVID-19. The speed and degree with which this has touched every entity in our country are unlike anything any of us have ever seen. Although this period has been filled with moments of sadness, loss, fear, confusion, uncertainty, and...

I know that many collection agencies are scrambling to keep up with the changing state rules and client decisions about who is considered essential, whether agents can work remotely, and whether/under what circumstances you can engage in proactive outbound collection efforts. I have heard from...

COVID-19 has brought widespread uncertainty and confusion to the collections industry. Some states have imposed, or are considering imposing, moratoria on collections activity due to the pandemic. Federal regulators may follow. Collections organizations can use this time to optimize their...