Articles
September 9, 2019
An Illustrated Consumer Journey that Helps to Demystify Artificial Intelligence in Financial Services
May 20, 2019
Numeracle and the Consumer Relations Consortium Partner to Study Call Labeling in Collections
May 9, 2019
CFPB Hosts Debt Collection Town Hall; CRC Director Stephanie Eidelman Highlights Consumer Authentication Conundrum
April 9, 2019
February 25, 2019
iA Hosts Candid Dialogue Among Industry, Consumer Groups, Regulators
November 27, 2018
CRC Proposes Comprehensive Solution to Consumer-Collector Communications Challenges
Publications
September 2019 - An Illustrated Consumer Journey that Helps to Demystify Artificial Intelligence in Financial Services
llustrated brief (12 pgs, PDF)
November 2018 - Proposal to CFPB to Address Consumer-Collector Communication Challenges
CRC proposal (18 pgs, PDF)
