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    • Articles

      September 9, 2019

      An Illustrated Consumer Journey that Helps to Demystify Artificial Intelligence in Financial Services

      May 20, 2019

      Numeracle and the Consumer Relations Consortium Partner to Study Call Labeling in Collections

      May 9, 2019

      CFPB Hosts Debt Collection Town Hall; CRC Director Stephanie Eidelman Highlights Consumer Authentication Conundrum

      April 9, 2019

      iA Announces its 2019 Innovation Council to Advance the Adoption of Collection Technology

      February 25, 2019

      iA Hosts Candid Dialogue Among Industry, Consumer Groups, Regulators

      November 27, 2018

      CRC Proposes Comprehensive Solution to Consumer-Collector Communications Challenges

    • Publications

      September 2019 - An Illustrated Consumer Journey that Helps to Demystify Artificial Intelligence in Financial Services

      llustrated brief (12 pgs, PDF)

      November 2018 - Proposal to CFPB to Address Consumer-Collector Communication Challenges

      CRC proposal (18 pgs, PDF)

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